Terms & Conditions

SECURITY

We aim to give our customers the level of confidence that can only come from knowing their payment information is fully secure.

Our online payments are handled by Worldnet. Worldnet take a multi-layered approach to security, in partnership with Verisign, the global leaders in secure encryption, to provide full 256 bit encryption to all of our transactions.

Worldnet are certified with Visa & Mastercard to the highest level of the Payment Card Industry Data Security Standard (PCI DSS). They work with Sysnet, an independent Qualified Security Assessor (QSA), who regularly monitor their systems to ensure they are immune to the latest vulnerabilities on the web. You can download their current PCI DSS Sysnet certificate of compliance here.

DELIVERIES

Same day deliveries are usually only possible on orders placed before 13.00 hrs GMT and limited to the Dublin area. As drivers leave at various times throughout the day to cover different areas, it may be too late by the time your order is received – if this is the case, we will deliver the following day. Nationwide next-day delivery is also available.

All product prices shown do not include a delivery charge, which is presently set for Dublin City Centre/Greater Dublin at €12, Malahide/Portmarnock at €7 and Nationwide at €20. This charge will be added to the product price during the purchase process.

RETURNS

In the case of our perishable items, any complaint of dissatisfaction must be notified to us as soon as possible after delivery and always within 48 hours as it is our policy to replace the item with another of equal value should this be required.For Non Perishable Items, in accordance with The European Directive on Distance Selling (Directive 97/7/EC) unwanted or unsuitable products may be returned to Jungle Flowers within 7 working days of receipt as long as the goods are not opened and the packaging remains in an ‘as new’ state. Goods must be returned at your own expense.

PRODUCT SUBSTITUTION

All products are subject to availability and Jungle Flowers reserve the right to provide contents and packaging of equal or greater value without notice. Allowances must be made for flowers out of season or temporarily out of stock due to product perishability.